Refund and Return Policy

We want you to be completely satisfied with your purchase. The following information will help facilitate your return of an unused product, or a warranty claim for a defective product, either of which may be processed at AI Solar website, or by calling 800-123-4567.

• A return request must occur within 14 days of purchase, or delivery if we shipped the product directly to you.
• Product returns require a proof of purchase or original receipt.
• If you are shipping the product back to us, it must be received by our warehouse within 45 days from the date your product was delivered. For specific labeling instructions call 1-800-123-4567 or email [email protected]. Freight expenses are not refundable.
• Products must be in unused and saleable condition.
• Refunds for purchases made by credit card will be credited back to the card used to make the purchase.
• Cash refunds for purchases under $20 may be received at AI Solar website, and for return requests in amounts over $20 may be in the form of a check mailed to customer’s home address.
• Refunds for purchases made by check require a ten (10) day waiting period from date of purchase.
• Returns are not applicable to Tech Center Rebuilds and Generators.